Cookie Policy

Effective Date: December 28, 2025

This Cookie Policy explains how PocketWell ("we", "us", "our") uses cookies and similar tracking technologies when you visit or use our website and platform (collectively, the "Service"). This policy should be read in conjunction with our Privacy Policy.

By continuing to use our Service, you consent to our use of cookies as described in this policy, unless you choose to disable them through your browser settings or our cookie consent tool.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help websites:

• Remember your preferences and settings
• Enhance functionality and user experience
• Collect information about how you interact with the site
• Maintain security and session state

Similar Technologies include:

• Local Storage: Data stored in your browser that persists across sessions
• Session Storage: Temporary data that's cleared when you close your browser
• Pixels and Beacons: Small, invisible images used to track page views
• Browser Fingerprinting: Techniques to identify browsers based on their characteristics

2. Types of Cookies We Use

We categorize cookies based on their purpose and necessity:

2.1 Essential Cookies (Strictly Necessary)

These cookies are required for the Service to function properly and cannot be disabled without severely impacting your experience. They enable:

• Authentication: Keep you logged into your account
• Security: Protect against cross-site request forgery (CSRF) and other security threats
• Session Management: Maintain your session state as you navigate the platform
• Load Balancing: Distribute traffic across our servers efficiently
• Payment Processing: Enable secure checkout through Stripe

Legal Basis: These cookies are necessary for the performance of our contract with you and to comply with legal obligations.

Examples:

• session_id - Maintains your logged-in session
• csrf_token - Prevents unauthorized form submissions
• auth_token - Authenticates your requests

2.2 Analytics and Performance Cookies

These cookies help us understand how users interact with our platform so we can improve it. We use:

PostHog (hosted in US Cloud) for:

• Tracking page views and user navigation patterns
• Identifying bugs, errors, and performance issues
• Collecting anonymized data about browser types, device information, and general usage trends
• Understanding which features are most/least used
• Measuring page load times and performance metrics

Data Collected:

• Pages visited and time spent on each page
• Click patterns and feature usage
• Device type, browser type, and screen resolution
• IP address (anonymized where possible)
• Referring website/source
• General geographic location (country/city level)

Legal Basis: Legitimate interest in improving our Service and user experience. In some jurisdictions (EU/UK), we may request your consent before setting these cookies.

Retention: Analytics data is typically retained for 2 years.

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your language preference
• Remembering your display settings (dark/light mode)
• Storing your country/region selection
• Remembering form data to prevent re-entry

Legal Basis: Your consent (where required) or legitimate interest in improving user experience.

3. Third-Party Cookies

Some cookies may be set by third-party services integrated into our platform:

3.1 PostHog (Analytics)

• Purpose: Performance monitoring and user analytics
• Data Location: United States
• Learn More: PostHog Privacy Policy

3.2 Stripe (Payment Processing)

• Purpose: Secure payment processing and fraud prevention
• Data Location: United States and global infrastructure
• Cookies Set: May include cookies for fraud detection and secure checkout
• Learn More: Stripe Cookie Policy

3.3 Stripe Connect (Payout Processing)

• Purpose: Identity verification and payout facilitation for hosts
• Learn More: Stripe Connect Privacy

We do not use cookies for:

• Third-party advertising networks
• Social media tracking (except where you explicitly use social sharing features)
• Behavioral advertising or cross-site tracking
• Selling your data to third parties

4. Cookies by Jurisdiction

Different jurisdictions have different requirements for cookies:

4.1 European Union & United Kingdom (GDPR/PECR)

Under EU and UK law, we must obtain your explicit consent before setting non-essential cookies. When you first visit our site from the EU/UK, you'll see a cookie consent banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Withdraw consent at any time

Your Rights:

• You have the right to withdraw consent at any time
• Withdrawing consent does not affect the lawfulness of processing before withdrawal
• Essential cookies do not require consent as they are strictly necessary

4.2 United States (State Privacy Laws)

Some US states have specific requirements:

California (CCPA/CPRA):

• We do not "sell" your personal information as defined by CCPA
• You have the right to opt-out of the "sharing" of personal information for cross-context behavioral advertising (which we do not engage in)

Other States (Virginia, Colorado, Connecticut, Utah):

• Similar opt-out rights apply where applicable
• We do not use cookies for targeted advertising

4.3 Australia (Privacy Act)

Under Australian privacy law, we provide clear information about our cookie usage and allow you to manage your preferences through browser settings.

4.4 Canada (PIPEDA)

We obtain consent for cookies that are not strictly necessary for the Service to function, in accordance with Canadian privacy law.

4.5 New Zealand (Privacy Act)

We provide transparent information about our cookie practices and honor your browser's Do Not Track signals where technically feasible.

5. Managing Your Cookie Preferences

You have several options to control or disable cookies:

5.1 Cookie Consent Tool

When you first visit our site (or after clearing cookies), you can use our cookie consent banner to:

• Accept or reject non-essential cookies
• Customize which categories of cookies you allow
• Change your preferences at any time through the cookie settings link in our footer

5.2 Browser Settings

Most browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device
• Delete all cookies or specific cookies
• Block cookies from specific websites
• Set preferences for first-party and third-party cookies
• Enable "Do Not Track" signals

Browser-Specific Instructions:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Cookies and site permissions
• Mobile Browsers: Check your browser's help section for cookie management

5.3 Opt-Out Tools

For analytics cookies, you can:

• PostHog Opt-Out: Available through our cookie settings or via PostHog's opt-out tool
• Do Not Track: Enable Do Not Track in your browser (we honor this signal for non-essential cookies)

Important Note: Disabling or blocking cookies may impact the functionality of some parts of our platform, including:

• Inability to stay logged in
• Loss of preference settings
• Reduced security features
• Degraded user experience

6. How Long Do Cookies Last?

Cookies have different lifespans:

Session Cookies

• Duration: Deleted when you close your browser
• Purpose: Temporary session management and security

Persistent Cookies

• Duration: Remain on your device for a set period or until manually deleted
• Typical Durations:
  • Authentication: 30 days
  • Preferences: 1 year
  • Analytics: 2 years
  • Security: 90 days

You can view the specific duration of each cookie through your browser's cookie management interface.

7. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting not to be tracked. We honor DNT signals for non-essential cookies where technically feasible.

However, there is currently no industry-wide standard for responding to DNT signals, and the interpretation varies by jurisdiction.

8. Children's Privacy

Our Service is not directed to children under 18 (or the applicable age of majority). We do not knowingly collect information from children through cookies or otherwise.

If you believe a child has provided information to us, please contact us immediately at support@pocketwellapp.com.

9. Changes to International Cookie Laws

Cookie laws and regulations continue to evolve globally. We regularly review and update our cookie practices to ensure compliance with:

• EU ePrivacy Directive and upcoming ePrivacy Regulation
• UK PECR (Privacy and Electronic Communications Regulations)
• US state privacy laws (California, Virginia, Colorado, etc.)
• Other applicable international data protection laws

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our cookie practices or technologies
• New legal or regulatory requirements
• Improvements to our Service

Notification of Changes: Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Effective Date" at the top of this policy
• Cookie consent banner prompt (for EU/UK users)

We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: support@pocketwellapp.com
Contact Form: pocketwellapp.com/contact
Website: www.pocketwellapp.com

For specific privacy-related inquiries, you may also refer to our Privacy Policy.

12. Additional Resources

For more information about cookies and online privacy:

• About Cookies: www.aboutcookies.org
• All About Cookies: www.allaboutcookies.org
• Your Online Choices (EU): www.youronlinechoices.eu
• Network Advertising Initiative (US): www.networkadvertising.org
• Digital Advertising Alliance (US): www.aboutads.info

Last Updated: December 28, 2025